Disclaimer: Travel restrictions and guidelines by TravelSafe API © 2020 TravelPerk S.L.U. All rights reserved. Information displayed here is purely for informational purposes and to assist you in planning your vacation. However, perfect accuracy cannot be guaranteed. Please check official resources such as Health Canada for the most up-to-date information.
HomeToGo is here to help
Travel restrictions and warnings are subject to change at any time. Please check your official local government's travel guidelines and the latest travel recommendations from the World Health Organization (WHO) at the time of your trip.
HomeToGo is not responsible for the correctness or accuracy of the information on this page, nor for shifting circumstances that may invalidate what you see here.
With new travel restrictions being implemented almost daily, many of our partners have adapted their booking and cancellation policies to allow more flexibility.
Below please find some important information about travel during this period and everything you need to know about modifying your booking or future bookings.
We will continue to update this page and keep you informed. You can also check out our Coronavirus FAQs.
Cancel or modify your booking
We understand that there are many questions right now. Please click the box below for more information on how to modify or cancel your vacation rental booking.
Cancel or modify your booking
If you've already booked a vacation rental...
The partners of HomeToGo vacation rentals are experts and available to answer any questions you may have. You can find your booking partner in your booking confirmation e-mail.
Some of the partners:
Booking.com: Help Center, Telephone: +1-888-850-3958
VRBO: Help Center, Telephone: +1-877-202-4291
TripAdvisor: Help Center, Telephone: +1-781-800-5000
VacationRentals.com: Help Center, Telephone: +1-877-202-4291
RedAwning: Help Center, Telephone (text only) +1-510-953-4900
If you have any further questions, our colleagues in customer service are ready to answer them: https://www.home-to-go.ca/faq/#contact-hometogo
Important information before you book
What do I have to consider before my trip?
Please inform yourself about the travel and safety regulations of the destination country before each trip.
General information on the current situation can be found on the website of Health Canada.
Is there anything to consider if I only want to travel in the next few months?
If you want to book: Please inform yourself about the travel and safety regulations of the destination country. The situation can change daily and it is your personal decision whether to travel. If you have questions about a property or would like to book by phone, our customer service team will be happy to help you:
+1 202-729-9850 or [email protected]a
If you have already booked: Please observe how the situation develops and inform yourself about the travel and safety regulations of the destination country. In case of an official travel warning several of our partners have set up special cancellation and change procedures for bookings. Please contact our customer service team if you have any questions:
+1 202-729-9850 or [email protected]
Can I reserve a property and book later?
A property cannot be reserved or put on hold. HomeToGo aggregates offers from partner websites and doesn't rent the properties itself.
There are a few ways you can try to stay healthy during this period. Please see the Center for Disease Control and Prevention’s tips for protecting yourself from the coronavirus (COVID-19) and the World Health Organization (WHO) for information about travel and international public health.